Cancellation Policy & Returns

Order Cancellation

In the event an order is placed and the customer wishes to cancel an order, BUDO will comply with the customer request, only if the request is made in writing. Such request shall be emailed to sales@budofightgear.com.au Title in the subject box should state “Order Cancellation.” Order cancellations will receive a full refund, minus applicable handling charges, if any.

Most orders are fulfilled the same day, in the event the customer cancels an order after the order has been processed and shipped, the customer will be responsible for all costs associated with the returning of the cancelled product. The cancelled product must be shipped within 48 hours of the customer receiving the cancelled item. Additionally, a tracking number must accompany the returned product. BUDO is not responsible for lost in the mail items.

Returned Goods

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@budofightgear.com.au. Please note that returns will need to be sent to the following address: 25 Kolora Rd, Heidelberg West VIC, 3081 AUSTRALIA

You can always contact us for any return question at sales@budofightgear.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@budofightgear.com.au.