Order Cancellation

In the event an order is placed and the customer wishes to cancel an order, BUDO will comply with the customer request, only if the request is made in writing. Such request shall be emailed to orders@budofightgear.com.au Title in the subject box should state “Order Cancellation.” Order cancellations will receive a full refund, minus applicable handling charges, if any.

Most orders are fulfilled the same day, in the event the customer cancels an order after the order has been processed and shipped, the customer will be responsible for all costs associated with the returning of the cancelled product. The cancelled product must be shipped within 48 hours of the customer receiving the cancelled item. Additionally, a tracking number must accompany the returned product. BUDO is not responsible for lost in the mail items.

Returned Goods

We want you stoked with your gear. If something isn't right, here's how returns work.

Return window
Australian orders: 21 days from dispatch. International orders: 48 days from dispatch.

To start a return, head to our returns portal.

Condition
Items must be unworn, unwashed and unaltered, with their original swing tags and packaging.

Sale items
Sale items can be returned within the window above. Change-of-mind returns on discounted items may be issued as store credit rather than a refund. This doesn't affect your rights if an item is faulty (see below).

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not what you ordered, you're entitled to a remedy under the Australian Consumer Law - contact us and we'll sort a replacement or refund, including return postage. This applies to sale items too.

Refunds
Once we receive and check your return, refunds go back to your original payment method within 10 business days.

Exchanges and store credit
Prefer to swap sizes or take store credit instead of a refund? Choose that option when you start your return in the portal.

Return postage
Return shipping is at the customer's cost, unless the item is faulty, damaged or incorrect.

EU & EEA right of withdrawal
If your order ships to the EU or EEA, you may cancel within 14 days of delivery for any reason, without giving a reason. We'll refund the item price plus the original standard delivery cost. Return postage is at your cost. Refunds are processed within 14 days of you notifying us of withdrawal.

Nothing in this policy limits your rights under the Australian Consumer Law.

Questions? Email returns@budofightgear.com.au or post returns to BUDO Fight Gear, PO BOX 33, Heidelberg VIC 3084, Australia.